Multi-Agent Framework for Social Customer Relationship Management Systems

A Framework for Understanding Customer Relationship Management Systems Benefits

Framework of Social Customer Relationship Management in E-Health Services

Healthcare organization is implementing Customer Relationship Management (CRM) as a strategy for managing interactions with patients involving technology to organize, automate, and coordinate business processes. Web-based CRM provides healthcare organization with the ability to broaden service beyond its usual practices in achieving a complex patient care goal, and this paper discusses and demo...

A Framework for Customer Relationship Management

T he essence of the information technology revolution and, in particular, the World Wide Web is the opportunity afforded companies to choose how they interact with their customers. The Web allows companies to build better relationships with customers than has been previously possible in the offline world. By combining the abilities to respond directly to customer requests and to provide the cus...

multi-agent framework for hazardous goods transport risk management

it is difficult to prevent accidents in the transport of hazardous goods, so the development of strategies for managing crisis situations and the optimization of action plans are important. the crisis situation is a continuous event in time when its evolution is unpredictable because it depends on a whole of complex factors resulting from the environment of the crisis. decision making in crisis...

Connecting Customer Relationship Management Systems to Social Networks

As the popularity and the commercial potential of social networks such as LinkedIn and Facebook increase, we present a framework that aims to reuse social networks data within a customer relationship management (CRM) application. The framework has been implemented in LinkedInFinder that pulls data from LinkedIn into the Microsoft Dynamics CRM system. Our proof-of-concept implementation demonstr...